**Responsibilities**:
**Essential Duties and Responsibilities**
- Resource Engage, planning, guide, co-ordinate and collaborate
- Review and Assign requests/incident/audit/task to team resources.
- Make sure all the required monitoring services in place for reporting about system HA and performance.
- Interacts with business users and software vendors to troubleshoot installation and implementation issues.
- Works with system administrators, DBAs and networking engineers to improve ongoing services delivery.
- Develops and maintains detailed technical knowledge of the specifications, operation, and diagnostics of products while maintaining familiarity with competing products.
- Organizes, produces, and reports on the progress of ongoing testing, trials, and evaluation of new products and services.
- Analyzes existing workflow environments and assists with setting up and configuring new installations to fit into workflow models.
- Works with team members and management to architect and support high availability platforms and automate failover to disaster recovery locations.
- Other duties may be assigned.
**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Finastra ASP environment is a fast paced, 24x7 environment.
Participation in an on call rotation is required.
**Desired Education / Experience**:
- 6-8 years total IT experience
- 3-5 years of level2/level3 support experience in a fast-paced technical environment.
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1-2 years of Lead engineer experience with engage, assign and plan resources
- Proficient with either Apache Web Server, IIS web servers, Tomcat/**Jboss/WebSphere/Weblogic app servers**
- Support expierience with any of the above Middleware technologies is a plus.
- Experience with **IBM MQ/RDQM is required**
- Experience with IBM Data Power is plus
- Experience with Azure/AWS cloud infrastructure is a plus
- Scripting using powershell, cmd, perl, php.
- Excellent proficiency with the standard Unix/Linux and Windows interfaces.
- Experience with electronic file transfer technologies ( Globalscape/Axway/Tumbleweed )
- Experience with Automated job schedule is a plus ( Ex : skybot, Control-M)
.Experience with Oracle Report Server/Obiee/PowerBI is a plus
- Basic office skills such as word processing and spreadsheets, excel counts and graphs.
- Familiarity with communication protocols such as FTP, SSH, and SSL.
- SSL Public, Private key certificate knowledge, PGP, Regular expressions are plus.
- Familiarity with the SWIFT Network, SNL and HSMs are a plus
- Good troubleshooting skills and ability to perform under pressure.
- Good documentation, organization and follow-up skills.
- Excellent written and oral communication skills.