.Job Description: Learning Experience ManagerThe Learning Experience Manager will be responsible for coordinating, organizing, and implementing all of our training programs. They will work closely with our Learning Experience Leaders and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all of our teammates and future leaders.Responsibilities include but are not limited to:Maintain Training Schedule for Tijuana Sites: This is to be worked on daily to ensure transparency with other departments.Update all Spreadsheets for rosters for Tijuana Team: This is to be worked on daily, as employees are added or deleted.Create Seats for New Training Staff: This includes updated job descriptions, duties, and pay ranges.Interview for New Training Staff: This should include interview questions regarding skillset and culture.Onboard Training Staff: Complete overview of TaskUs culture and Job Expectations.Set Job Expectations with Training Staff: This includes all policies and procedures for training staff.Grade Training Staff on Training Skill Sets: This is where the KPIs are assessed and measured.Develop Training Staff and Leadership with education and certifications: In the area of continued education, trainers are expected to take classes/certs.Observe Training Staff during training classes: To maintain excellence in their performance, observations will be conducted.Provide Positive and Constructive Feedback: Coaching and mentoring each trainer for improvements and praise.Provide KPIs and standards for each quarter for Training Staff: This is setting goals for each trainer quarterly.Provide tools/resources to assist in excellent training material creation: Give access to all resources to maintain job function.Document information on each Training Staff Member: Maintain electronic records to each trainer.Receive and analyze training evaluation forms for each class: Look for trends and patterns to help improve the training department.Create and maintain training methodologies for the training department: Find innovative ways to enhance the training experience.Develop training courses to further educate current employees: To further educate our employees for possible higher positions.Maintain strong communication with Recruiting and Operations: Co-create a strong cycle from pipeline to production.Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties.Qualifications:Five years of training experience.Two years of BPO management experience.Two years of BPO Experience.Strong written and verbal communication skills