.**Role Mission**:- "Deliver a world-class service to our students. Help develop education products to accelerate data project implementation success & talent mobility for Latin American professionals."- **Description**:- The Learning Operations role is responsible for the delivery & success of our upskilling & edtech products. Working alongside the head of learning, head of technology & our data science advisory board, the LO will ensure course operations & be accountable for student success & enterprise program success.- If you are an AI and Tech enthusiast, enjoy the challenge of a start-up environment and consider yourself a life-long learner, this job is for you!- **Roles & Responsibilities**:- **Help deliver live, hybrid and on-demand educational programs **(student success, project & exercise revision, instructor coordination); - **Platform administrator** (manage the LMS, course content population and student guide through the system); - **Stakeholder coordination **(constant communication with instructors, head of customer success and final users to ensure student satisfaction).- **Student tracking / reports** (gather student data + metrics for customer visualizations)- **Process optimization **(review, analyze and optimize current processes, create AI enabled process propositions).- **Key Performance Indicators **_**(How success will be measured)**_- Student NPS: > 65 _(Are our students happy?)_- Company NPS: > 65 _(Are our clients happy?)_- Graduation % per cohort: > 95% _(Are we adding value to the company?)_- (graduation measured as delivered project & validated by data expert)_- Instructor NPS: > 65 _(Are our instructor partners happy?)_- **Required skills & profile**:- 100% bilingual (spanish & english)- Proficient in google drive & microsoft office- Great organizational skills & discipline- Performs well under pressure- 1 to 2 years of previous experience in operations role or similar- Passionate about AI and Data Science- Passionate about creating impact through education & technology**Ideal (not required) skills & profile**- Previous experience in a start-up- Previous experience in the Ed-Tech industry**Annex 1 - Our Values & Beliefs**- Our Values_- Lifelong learning- Always be shipping- Build amazing experiences- Relentless resourcefulness- Bias towards execution- Be nice & set an example for others- We strive for life-work harmony- Rest is a critical part of performance- Our Beliefs_- Creating a long-lasting business can be achieved with quality of life and harmony.- What matters most is the problem, not the solution.- With a high-performing and dedicated A+ team, we can make rapid progress (we may be few in number, but we accomplish a lot).- Our most important product is our culture and team, it is our operating system.- The public education system in Latin America has failed society, and it is our job and responsibility to fill the gap