**Role Mission**:
- "Deliver a world-class service to our students.
Help develop education products to accelerate data project implementation success & talent mobility for Latin American professionals."
- **Description**:
- The Learning Operations role is responsible for the delivery & success of our upskilling & edtech products.
Working alongside the head of learning, head of technology & our data science advisory board, the LO will ensure course operations & be accountable for student success & enterprise program success.
- If you are an AI and Tech enthusiast, enjoy the challenge of a start-up environment and consider yourself a life-long learner, this job is for you!
- **Roles & Responsibilities**:
- **Help deliver live, hybrid and on-demand educational programs **(student success, project & exercise revision, instructor coordination);
- **Platform administrator** (manage the LMS, course content population and student guide through the system);
- **Stakeholder coordination **(constant communication with instructors, head of customer success and final users to ensure student satisfaction).
- **Student tracking / reports** (gather student data + metrics for customer visualizations)
- **Process optimization **(review, analyze and optimize current processes, create AI enabled process propositions).
- **Key Performance Indicators **_**(How success will be measured)**_
- Student NPS: >65 _(Are our students happy?
)_
- Company NPS: >65 _(Are our clients happy?
)_
- Graduation % per cohort: >95% _(Are we adding value to the company?
)_
- (graduation measured as delivered project & validated by data expert)_
- Instructor NPS: >65 _(Are our instructor partners happy?
)_
- **Required skills & profile**:
- 100% bilingual (spanish & english)
- Proficient in google drive & microsoft office
- Great organizational skills & discipline
- Performs well under pressure
- 1 to 2 years of previous experience in operations role or similar
- Passionate about AI and Data Science
- Passionate about creating impact through education & technology
**Ideal (not required) skills & profile**
- Previous experience in a start-up
- Previous experience in the Ed-Tech industry
**Annex 1 - Our Values & Beliefs**
- Our Values_
- Lifelong learning
- Always be shipping
- Build amazing experiences
- Relentless resourcefulness
- Bias towards execution
- Be nice & set an example for others
- We strive for life-work harmony
- Rest is a critical part of performance
- Our Beliefs_
- Creating a long-lasting business can be achieved with quality of life and harmony.
- What matters most is the problem, not the solution.
- With a high-performing and dedicated A+ team, we can make rapid progress (we may be few in number, but we accomplish a lot).
- Our most important product is our culture and team, it is our operating system.
- The public education system in Latin America has failed society, and it is our job and responsibility to fill the gap.
- Latin America is full of formidable talent waiting to be found and empowered.
- We do more with less.
- We fail fast and pivot.
- Accelerated learning is the new competitive advantage in the digital economy.
- Learning is part of our job, and we are accountable and responsible for our growth.
- We choose to work with people with the right values and 10x performance.
Tipo de puesto: Tiempo completo
Salario: $20,000.00 - $30,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Horarios flexibles
- Seguro de gastos médicos mayores
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial