**Job title**: Learning Services Analyst
**Reports to**: Global Learning Services Lead
**Location**: Guadalajara SSC
If you are looking for design challenges, have experience in a fast-paced technical environment, and have a passion for learning, we want you on our team. As Learning Services Analyst (HR processes) you will design and produce interactive, engaging, and effective digital learning experiences that teach our employees how to use Ingredion HR technologies, HR Global Process Updates and initiatives around of the world. You will be responsible to manage our LMS (Learning Management System) and troubleshoot and resolve technical issues for our colleagues there.
As the Learning Services Analyst, your responsibilities would include:
- Manage and attend HR service tickets
- Create and deliver e-learnings with interactivity levels that range from basic (i.e. static text and images on screen) to advanced (i.e. multi-part, branching simulation activities)
- Manage training projects from analysis, design, and production of Instructor Led materials or Computer Based Trainings.
- Present training and development programs using various forms and formats including group discussion, classroom, simulations, and videos.
- Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
- Evaluates program effectiveness through assessments, surveys, and feedback.
- Work with HR Global Process Owners and HR SMEs to produce employee training records.
- Work cross-functionally with Learning team to load and maintain digital training assets into shared hosting sites, and build simple user interfaces for seamless user access to training assets.
- Troubleshoot and resolve technical issues with eLearning and digital training asset access
- Work independently and coordinate training projects as well as contribute to a collaborative team environment
- Identify and suggest the methodologies of training, Monitor emerging technologies, training development trends/standards and make recommendations for adoption and innovative solutions.
- Give support with other Learning activities (outside HR scope) like course creation, course management, troubleshooting, etc. when needed.
The Learning Analyst position is well-suited for you if you have:
- Desirable 2+ years of Learning experience creating infographics, video tutorials or e-learning content
- Desirable Workday and Service Now management knowledge
- Excellent verbal and written communication skills in Spanish and English.
- Strong presentation skills.
- Working proficiency of using Articulate 360 to create engaging and interactive CBTs is a plus.
- Experience using video/asset development software, including Camtasia, Vyond, Adobe (After Effects, Premiere Pro, Creative Cloud), etc.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
**Relocation Available**: No
