Learning & Talent Central Services Specialist

Job Description Summary To leverage expertise as a Learning Specialist focused on global Learning Management System (LMS) support. To foster a culture of excellence in customer interactions by utilizing innovative customer service and ticketed management solutions that align with organizational goals, ultimately elevating customer satisfaction among Learning Services.
Key Responsibilities: Perform and deliver high-quality training activities in Novartis Learning Management System.Ensure compliance with Novartis internal quality standards, relevant regulatory requirements, and agreed resolution time.Deliver high-quality service using applications like ticketing tools, Internal Training Tools, SharePoint, etc.Act upon feedback provided based on customer satisfaction survey outcomes and quality audits on ticket handling and resolution.Be prepared for customer and internal audits and support customers during audits and inspections by providing requested training documents.Attend to standard service requests, answer questions, resolve issues if possible, or assist in resolving problems alongside the next level of support and/or experts.Provide administrative support in implementing processes and standards for all aspects of People and Organization Services (e.g., services, processes, continuous improvement) and track inquiries regarding customer/user issues and requests.Essential Requirements: Bachelor's degree in HR/Business Administration, Psychology, or related field.Proficiency in English, spoken and written.Minimum 1 year of experience in Learning or with ticketing management systems.Demonstrated ability to work in cross-functional teams in an international environment, passion for learning, learning agility, excellent written and verbal communication skills, solid organizational skills including attention to detail and multitasking skills.Desirable Requirements: Work experience in virtual/remote teams is a plus.Fluency in an additional regional language is a plus, such as French or Portuguese.Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Skills Desired: Collaboration, Curiosity, Customer Care, Data Privacy, Employee Experience, Employee Onboarding, HRIS (Human Resource Information System), HR Operations, HR Service Delivery, Human Resource Management, Identity And Access Management (IAM), Payroll, SDM.

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