Learning & Talent Central Services SpecialistJob ID: REQ-10023147
Date: Sep 23, 2024
Location: Mexico
SummaryAbout the Role#LI-Hybrid
Key Responsibilities: Perform and deliver high-quality training activities in Novartis Learning Management System.Ensure compliance with Novartis internal quality standards, relevant regulatory requirements, and agreed resolution time.Deliver high-quality service using applications like ticketing tool, Internal Training Tools, SharePoint, etc.Act on feedback provided based on customer satisfaction survey outcomes and quality audits on ticket handling and resolution.Prepare for customer and internal audits and support customers during audits and inspections by providing requested training documents.Attend to standard service requests, answer questions, resolve issues if possible, or assist in resolving problems alongside the next level of support and/or experts.Provide administrative support in implementing processes and standards for all aspects of People and Organization Services (e.g., services, processes, continuous improvement) and track inquiries regarding customer/user issues and requests.Minimum Requirements: Bachelor's degree in HR/Business Administration, Psychology, or a related field.Proficiency in English, spoken and written.Minimum 1 year of experience in Learning or with ticketing management systems.Demonstrated ability to work in cross-functional teams in an international environment, passion for learning, learning agility, excellent written and verbal communication skills, solid organizational skills including attention to detail and multitasking skills.Work experience in virtual/remote teams is a plus.Fluency in an additional regional language is a plus (French or Portuguese).Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting, and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? Learn more.
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Functional Area: Human Resources
Job Type: Full time
Employment Type: Regular
Shift Work: No
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