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**ABOUT US**:"Helping People and Properties Prosper!"EquityTeam is Cincinnati's highest-rated residential property management company.We're looking for all-stars who want to join our work-hard/play-hard, team-oriented culture and grow with us.
**Our Values**:- People First- Retain Quality Over Quantity- Over-Deliver- Process Oriented- Ethical Excellence- Responsive & Resourceful- Technology- Yield (Results) Matter**THE POSITION**:Due to growth, we're looking for a Leasing Director to be the name, face, leader, and manager of our Leasing Department.
This critical management position reports to the Residential PM VPFrom establishing and driving goals and KPIs, to implementing revenue-generating programs, to hiring, training, and if need be terminating members of our Leasing team, to handling the highest escalations of customer service, the LD is accountable for the performance of the Leasing Team.Some of the Goals & KPIs of this position include:- Leasing-related revenue metrics- Team member satisfaction scores (eNPS)- Tenant satisfaction scores (NPS)- Overall vacancy rate- etc**YOU**:Being the Leasing Director at EquityTeam is a wonderfully rewarding, fast-paced career, but it's NOT for everyone.
You need to love leading a team of people to achieve common goals; holding others accountable for their performance; holding yourself accountable for the performance of your department; dynamic problem-solving; and have the ability to push through challenging issues or difficult conversations (whether with Tenants or with internal team members).- Emotional- Cool under pressure- Empathetic, yet Assertive- Patient with others, yet driving toward optimal results- Rational, Objective, & Fair- Intellectual- High level of "street smarts".- Analytical- Logical thinker- Strategic- Pragmatic, dynamic problem-solving skills- Physical / Resources- Quiet home office with premium internet connection- Newer model smartphone and computer w/ multiple monitors- Time- "always-on/available" mentality, but can still maintain a good work/life balance- "Whatever it takes" attitude- Obsessed with efficiency (working smarter, not harder)- Skills- Be a MODEL of IMPECCABLE ethics and integrity- EXCELLENT ENGLISH and tactful communication skills, written and verbal- Ultimate team player- Type 35+ WPM- Strong comprehension of web-based apps.
Prefer skills with various PM industry software like PropertyWare, etc.- Intermediate to advanced understanding of Fair Housing Laws.- Experience successfully delegating to and overseeing a team- Self-Aware/Accountable**EXPERIENCE**:- Min.
3 years as a Leasing Team member for a US property mgmt company.
Management roles preferred.- Min.
1 year leading/managing a Team of at least 3 people in the service industry (preferably real estate, property management, HOA, or hospitality).- Demonstrated upward career growth and development