Legal Application Support Manager

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Know more: PepsiCoJobs Join PepsiCo, dare for better. Responsibilities The Opportunity Team member of the Enterprise Corporate Business Solutions group.
Responsible for providing daily technical and application baseline support in running Legal business functions as well as implementing quality solutions for these areas.
Must rely on extensive experience and judgment to maintain and support multiple priority applications.
This role will work with IT partners, vendors and clients to perform analysis, design, test, system upgrades, package implementations and enhancements as part of a DevSecOps team.
Security is a priority and this role will be responsible for working across Security, IT Operations and the business to secure hardware and solutions.
The ideal candidate will enjoy working in a fast paced, changing environment where successful dealing with ambiguity is key.
Your Impact As Legal Application Support Manager your scope would consist of:
Ensure high availability and optimal performance of all corporate applications under Legal business functions.Collaborate closely with internal and external technical team members to effectively and efficiently address business/system needs.Maintain a close relationship with the IT application lead for Legal, holding periodic meetings (monthly, at least).Lead troubleshooting meetings with various technical teams to promptly resolve any critical (P3+) incidents.Provide support for a variety of environments and architectures where Legal business applications are hosted (both hardware and software), interacting with other technical teams.Ensure compliance with the Disaster Recovery policy by addressing all required steps such as business impact analysis and DR exercises.Plan, coordinate, and execute certificate renewals, SSO, encryptions, attestations, patching, upgrades to new releases/versions, security remediation, environment migrations, and technical refreshes (including operating systems, databases, and hardware).Attend all Major Incident Management (MIM) meetings that might impact Legal applications, always focusing on the swift restoration of impacted services.Keep application documentation and vendor contact information up to date.Manage the relationship with the MPSA vendor, overseeing their deliverables such as regular performance, minor enhancements, and, eventually, projects.Adhere to PepsiCo's SLAs for incident management, problem management, change management, service requests, and security requirements.Optimize and rightsize environments, especially those running on the cloud, to identify cost-saving opportunities.Attend DevSecOps governance meetings and present updates as needed. Qualifications Who Are We Looking For? 4-year BS Degree5+ years' experience in application (both vendor package and in-house built) support, deployment and or integrationA strong background in ServiceNow is a mustExperience working with ITIL methodologies.Advanced conversational and written EnglishTechnically strong with ability to understand application architectureUnderstanding networking protocols, basic firewall rulesFull Life Cycle project management experienceExcellent analytical and problem-solving skillsTeam Player, high degree of self-motivation, results-oriented, strong collaboration skillsMay require on call 24x7 during peak timesMust have customer service attitude and embrace IT as a service providerAbility to collaborate with IT, vendor, and business teams working at remote locationsAbility to quickly adapt in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing prioritiesAbility to think strategically and see how parts interact with the big pictureStrong problem solving and root cause analysis skillsAbility to communicate to all levels of the organizationDemonstrated competency in strategic thinking and leadership with strong abilities in relationship managementDemonstrated ability to effectively communicate with all levels of the organization to persuade and influence decision making of key business and IT stakeholdersStrong emotional intelligence and relationship management skillsStrong analytical and troubleshooting skillsAble to communicate technical or complex subject matter to senior leaders in simple business languageA proactive and highly organized individual capable of successfully managing multiple initiatives simultaneouslyComfortable working with ambiguity and a proven track record of delivering results while managing competing and conflicting prioritiesStrategic thinker who can find opportunities to deliverIf this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.
What can you expect from us: Opportunities to learn and develop every day through a wide range of programs.Internal digital platforms that promote self-learning.Development programs according to Leadership skills.Specialized training according to the role.Learning experiences with internal and external providers.We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.Financial wellness programs that will help you reach your goals in all stages of life.A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.We are an equal opportunity employer and value diversity at our company.
We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We respect and value diversity as a work force and innovation for the organization.

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