At Capita Works we are looking for a Legal Operations Manager to work Remotely from Mexico.
If you think your profile fits, don't hesitate to apply!
**Responsibilities**:
- Oversee and manage a team of process servers, including locating and collecting quotes for new servers in locations we don't currently serve, onboarding new servers, submitting new jobs to servers, tracking existing jobs, and closing jobs completed.
- Ensure timely entry and submission of client jobs into our CRM system.
- Monitor and manage jobs and their deadlines to ensure that all jobs are completed in a timely and efficient manner.
- Monitor and communicate with customers about overdue invoices.
- Collect and review invoices from subcontractors for accuracy and timely payment.
- Provide regular updates and reports to the founders on operational performance and areas for improvement.
- Implement and maintain standard operating procedures to ensure consistency and quality of service delivery.
- Identify and implement process improvements to increase the efficiency and effectiveness of operations
- Identify which areas of the business require additional staff to ensure smooth service delivery to customers.
- Resolve any operational issues and customer complaints in a timely and professional manner.
- Promote a culture of continuous improvement, teamwork and responsibility within the Company.
Ratings:
- A bachelor's degree in business administration, operations management, law or a related field is preferred.
- 3+ years of operations management experience, preferably within the legal industry
- Strong knowledge of legal documents, including subpoenas, summonses, writs, injunctions, complaints, and petitions.
- Excellent communication, leadership and problem solving skills
- High attention to detail and the ability to manage multiple priorities in a fast-paced environment
- Demonstrated ability to work collaboratively with other departments and external partners
- Proficient in Microsoft Office, Google Workspace, Airtable, and other software tools used to track and report on operational performance.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Idioma:
- Inglés (Obligatorio)