Aspen Aerogels is a rapidly growing aerogel technology company founded in 2001 to capitalize on patented advances in aerogel manufacturing.
Aspen has developed a proprietary aerogel material manufactured at scale and sold worldwide in the Electric Vehicle / Automotive, Construction, and Power Generation industries.
Aspen is both a Tier 1/2 Automotive supplier and has its product in several subsea projects worldwide.
We're on a mission to build a world-class organization as we scale up our automotive business over the next 3-5 years and are looking for great talent to join our team.
Liaison Engineer is responsible for establishing a positive working relationship with strategic customers to drive quality improvements.
The Engineer shall represent the Voice of the Customer related to quality issues.
This position will help Aspen with on-site support to give a fast response to the customer and assist on follow up of any issue related to Aspen products.
**DUTIES AND RESPONSIBILITIES**:
- Train customer engineering and inspectors on acceptable vs non-acceptable aerogel defects (Workmanship Manual-QID) and detection methods, work with both facilities to ensure 100% implementation, execution & processes Improvements.
- Daily review of material rejection areas (Quality cages, NOK Bins, Containment Areas, etc.).
- On-site investigation of non-conforming material and customer complaints.
We expect the representative to review the issue on site with the customer within the 2 hours of the occurrence during the shifts.
- Communicate to Aspen the issue within the same timeframe.
- Initiate 8D Form and where required and complete data input from voice of customer.
- Lead 8D investigation activities for damage occurring to product in transit or inspection process.
- Daily walk-through process audits (material handling, scanning, assembly & testing)
- Review with operators, leaders if there is any issue with or around Aerogel product
- Review with operators, leaders, and engineers if there is any issue with or around Aerogel inspection.
- Address customer concerns before they become quality issues.
- If something is found, review to confirm if material is true non-conforming, or if this issue can be solved on-site.
- Work with Customer to determine next steps: Pull out, destructive test etc., and document and track all the investigation process updates.
- Use provided DHL/FedEx account and select "Priority" or "Next Day" delivery term, to ensure parts for the investigation are send on time to the Aspen Manufacturing location.
- Start Containment activities in customer facilities, stablish a containment method and ensure the proper communication with the aspen facility to start containment in the manufacturing site.
- Negotiate with customer for claims and charges.
- Monitor, negotiate and coordinate scrap claims and their disposition.
- Provide inventory information at customer facility as requested.
- Support when is required PPAP or special runs.
- Provide an Activity Report.
Daily and weekly summary
- Provide to the customer, a list of 24/7 Contacts for any eventuality reported during normal, night or extra shifts
- Update failure matrix with the customer reports and share with Aspen QE and QM on a weekly basis to ensure proper analysis and improvement plan.
- Work with customer engineering to perform inspection Gage R&R's and update inspection method and documentation as required.
**QUALIFICATIONS**:
- Bachelor's Degree (BA) in engineering or related discipline from four-year college or university, or equivalent combination of education and experience.
- Minimum 4 years as Quality Engineer, or equivalent experience within an automotive company.
- Fluent English
- Traveling Requirements 50% (Visa and passport available)
- Track record in quality improvement using the DMAIC process, 8D, 5 Why's, SPC and GR&R.
Six sigma Green Belt certified, desire to be black belt.
- Excellent communication skills that focus on clarity and simplicity, both written and oral.
- Certifications: Internal Auditor IATF 16494:2016 and VDA 6.3 & 6.5 Certified; Quality System Management
Tipo de puesto: Tiempo completo
Sueldo: $60,000.00 - $70,000.00 al mes
Beneficios:
- Estacionamiento de la empresa
- Seguro de gastos médicos mayores
- Seguro de vida
- Servicio de comedor
- Vales de despensa
Tipo de jornada:
- Lunes a viernes
- Turno de 8 horas
Pregunta(s) de postulación:
- Años de experiência en industria automotriz
- Nível de Inglés (Básico/Intermedio/Avanzado)
- ¿Visa y pasaporte vigentes?
Lugar de trabajo: Empleo presencial