The Service Process Coordinator 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.
**Responsibilities**:
- Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers.
- Resolves complex issues and performs most complex servicing activities under Limited supervision.
- Works on complex projects.
- Occasionally mentors lower level processors.
- Supports an expansive array of products/services.
- Demonstrates technical/administrative expertise.
- Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
**Qualifications**:
- 1-3 years relevant experience
- Loan servicing/processing experience preferred.
- Proficient with Microsoft Excel
- Requires sitting at a computer the majority of an 8-hour shift.
- Position requires ability to lift/maneuver 30 lb. banker's boxes and push/pull fully loaded wooden carts.
- May assist with pulling files or re-filing
- Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred.
**Education**:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Experiência en validación de datos
Conocimiento en atención a clientes (preferencia AFORE)
Seguimiento de Controles
Microsoft Office intermedio
- **Job Family Group**:
Operations - Core
- **Job Family**:
Processor
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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