.The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.- Analyze operations information and make evaluative judgements to solve problems- Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures- Identify hiring needs to ensure adequate staffing- Serve as a backup for manager, as needed**Qualifications**:- 0-2 years of relevant experience- Direct line management experience in a call center or production environment preferred- Working knowledge of financial industry preferred- Proactive leadership and motivational skills- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.- ** Experiência requerida**- Al menos 2 años de experiência en manejo de proyectos- Ingles nível intermedio.- Experiência en manejo de clientes internos- Seguimiento a planes de trabajo.- Conocimientos de conceptos financieros básicos (P&L, Gross y Net Benefit, Amortización, etc.
)- Generación de Business Cases- Elaboración de Planes de Trabajo- Participación en implementaciones y proyectos en áreas operativas.- Gestión de Proyectos- ** Conocimientos**- Microsoft Office: Excel, Power Point, Word y Outlook- Herramientas de colaboración: MS Teams y Zoom- ** Objetivo del puesto**Coordinar proyectos tecnológicos, estratégicos o regulatorios en áreas operativas internas de Citibanamex, bajo los principios de liderazgo de Citi:- Tomar responsabilidad (retarnos unos a otros para alcanzar el máximo estándar en todo lo que hacemos).- Entregar con orgullo (excelencia para el cliente, excelencia en controles y excelencia operativa).- Alcanzar el éxito juntos (aprendemos de las experiências de todos para sobrepasar las expectativas de nuestros accionistas)