.Job Description SummaryHow about belonging to a leading global medical technology company that acts to advance the world of health?BD is one of the largest medical technology companies in the world. We have a unique position in the market with solutions to improve disease management and care management, customer support, health professionals and patients in improving clinical practice. Globally, we are more than 65,000 employees passionate about what we do and we are committed to advance the world of health with solutions from diagnosis to treatment.Join us!The BD Technical Service teams deliver innovative, high-quality support and services to our customers, helping them succeed every day and improve patient outcomes. Our solutions are designed and supported by the state-of-the-art technologies including automation, robotics, electronics, lasers and optical components, imaging, microfluidics, middleware, computers, IT connectivity, acquisition and analysis software, remote access and much more.Embedded in a local, regional or international team, you'll be supported by a global organization. You receive the latest training, tools and support to enable best-in-class service. You can develop and grow your career in roles ranging from product support through to managerial functions. Join us in delivering innovative product design and a great customer experience.Global Service Engineering SupervisorThe Global Service Engineering Supervisor has the primary responsibility to lead our Mexico Service Sustaining Engineering team that owns Global Service Escalations of BD Biosciences Instruments, and works with the Global Field Service Organizations and support functions such as R&D, Manufacturing Engineering, Quality, Sustaining Engineering, and others to restore the operation of our customer's instruments in the shortest time possible.**Job Description**:Main Functions- Supervise the day to day activites of the Global Service Engineering team and provide guidance and support to the team members to help them achieve their goals. Providing periodic updates and recommendations to functional leadership on Global Escalation Support performance, product failures analysis and Service Engineering deliverables. Performs other supervisory duties and assignments as required.- Own Global Escalations and work with Global Field Service Organizations and support functions such as R&D, Manufacturing Engineering, Quality, Sustaining Engineering, and others to restore the operation of our customer's instruments in the shortest time possible.- Supports regional support engineers via telephone or on-site to resolve non-routine technical problems.- Monitors service and reliability data from the field as well as management reports and repair center feedback. Identifies trends and problems in the field and makes recommendations to assist resolution