.Job Function: People & Culture The role:We are thrilled to announce an opportunity to join our team as:**HR Shared Service Center Lead - Americas****SoftwareOne**Scope: Full-time | Location: Mexico City- We are looking for THE PERSON, who will be the responsible for leading the HR Shared Service Center of the Americas: Mexico, Colombia, Brazil, USA, Canada, etc._**Key activities**:- Lead the HR Operations team: 15 people in charge with 5 sub-teams (pay roll, new employee on-boarding (registrations, contracts, system registrations + OB), outbound, data, etc.).- Ability to keep the team motivated and develop the team: People in the right role with the right workloads (backups, task allocation, ticket management in the tools, team aligned to the workload).- Efficient and effective process design with quality (error mitigation, quality audits), data accuracy.- Finalize the HR-SSC structure.What we need to see from you:**What we need to see from you**:- Latam HR Operations senior experience, acting as a true business partner for the business and the HR team.- Expert in data management.- Operational expert in end to end HR process: From recruitment, payroll, termination, legal / labour laws.- Expert in process management and legal knowledge: Payroll / Standards, control and management of indicators and HR SSC workloads.- Management and audit: Process control mechanisms - Compliance and quality - Payroll.- Advanced English is a must.**Nice to have**:- Experience with Noram (knowledge of labour laws).**Soft skills**:- Leadership / High Colaboration / Partnership.- Planning and strategic thinking.- Ability to prioritize, organize and give structure.- Assertive Communication.**What we offer**:We train you to take the control of your career!- Higher benefits.- International projects and multicultural team.- Mentoring and career development.- Good office environment: Town Halls, activities organized by the culture team, etc.**Are you interested?**LI-FH1Disclaimer / Please note the following:At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.Why SoftwareOne?:Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy