**The main responsibilities of the role are to**:- ** Ensure optimum performance and stability of Labware LIMS system as part of Laboratory Quality Systems for AstraZeneca Operations, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue.**:- ** Take ownership of issues from delivery or issue resolution or escalation, as appropriate**:- ** Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams.**:- ** Liaise with multiple stakeholders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements.**:- ** Train, guide, and mentor new hires in the team.****Essential Experience: (Must have skills)**- ** +2 years of experience working with LabWare LIMS V6.**:- ** LIMS Basic knowledge**:- ** Experience in IT Service Management & Solution Delivery (Scrum/DevOps exp. preferred)**:- ** Basic understanding of session virtualization concepts, and exposure to Citrix working environments.**:- ** Strong knowledge of Incident, Problem, Chang, and Release management processes.**:- ** Development and troubleshooting experience with MS SQL Server.**:- ** Development and troubleshooting experience with Oracle 11g or higher version.**:- ** Good understanding of Microsoft IIS/Web Services (IIS 6.0, IIS 5.0)**:- ** 1-2 years of experience managing projects following agile methodologies (SCRUM)**:- ** Basic knowledge in DevOps.****Supplementary Experience: (Useful additional skills)**- Familiarity with life sciences (Pharma) domain concepts, workflow, and terminology- Good knowledge of regulatory requirements including GMP and GxP.- Exposure to system validation in the GxP systems.- Experience working in global work teams.**Educational Qualifications**Bachelor's degree in Computer Engineering, Computer Science, Information Science, or equivalent degree is preferred.**Personal Attributes**:- ** Keen to acquire new skills and work on new technology products**:- Must participate in on-call rotation with off-hours support responsibilities- Ability to work independently, as well as in a team environment- A logical mind with keen analytical skills- Clear and concise communicator, inborn written and verbal- Ability to respond well to pressure- Strong interpersonal skills with the ability to work effectively across team boundaries