We are hiring a
** LineOne Customer Representative** to provide the best in class customer experience to our Steelcase customers both internal and external.
**What you will be doing**:
- Provide the best in class customer experience to our Steelcase customers both internal and external by receiving approximately 80-100 calls per day (during the sales this number can increase)
- On these calls you will be supporting customers by forwarding them to the right department within the organization
- Address difficult calls from upset customers and turn the call around for a positive outcome
- Always deliver quality customer service guided by our principals (Collaborate Anticipate Respond Empathize)
- Analyze issues and determine a good solution to problems, following from start through the end resolution
- Work on multiple customers/tasks simultaneously in an organized and consistent manner
- Work supportively in a team environment
- Work independently and stay on track
- Use different smartsheets reports as your day to day that will create visibility on the team about volumes
**Who You Are**:
**Required Skills and Competencies**
- Bachelor's degree preferred
- Exceptional customer service skills
- Attention to detail
- Go for the above and beyond customer experience within our clients. You will be the front liner of the company
- 1-2 years minimum of experience in customer and client relations or equivalent experience in sales or customer support
- 100% written and oral English is a must
- Use of any type of system to manage billings, orders, client information etc
**Preferred Skills and Competencies**
- SAP knowledge is a plus
- Excellent interpersonal and communications skills
- Being able to solve issues while on phone with customer
- Prioritize work and be a highly organized self-starter
- Customer orientated with the ability to adapt and respond to various types of characters
- Quick typing speed, familiarity with Outlook, Word and Excel
- Ability to multitask and prioritize responsibilities
- Able to manage time and be self-motivated
- Strong phone handling skills
- Able to adapt to the changing business needs
**Why people choose to work with us**:
At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.
**Who we are**:
- Organizations around the world trust Steelcase to help them create places that help people work better, be inspired, and accomplish more. We design, manufacture, and partner with other leading organizations to provide architecture, furniture, and technology solutions
- accessible through a network of channels, including over 800 Steelcase dealer locations. Steelcase is a global, industry-leading, publicly traded company with fiscal year 2021 revenue of $2.6 billion.
- Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years. If you're interested in Steelcase, but this isn't the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise._
