**Job ID**: 154444**Required Travel** :Minimal**Managerial - No****Location**:MEXICO- GUADALAJARA (Amdocs Site)****Who are we?**:**In one sentence**:Responsible for providing best-in-class technical support to a global customer base.Maintains ownership of the resolution of complex technical problems, including debugging, simulations, identifying bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.**What will your job look like?**:- You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications.- You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.- You will demonstrate continuous improvements and increased efficiency to the software or business processes utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.- You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality, etc.- You will communicate with internal/external customers to enhance the understanding of customer problems, and verify that an appropriate resolution has been applied.**All you need is...**:- Bachelor's degree in Science/IT/Computer Science or equivalent- 5+ years Strong knowledge of Linux systems (RHEL/CentOS/OEL 6.X or 7.X)- 3+ years fluent in at least one scripting language (Shell/Perl/Python/Java/etc.)- 3+ years SQL - complex queries- Solid hands-on experience with TWS or any other similar scheduler.- 2+ years.Solid troubleshooting abilities and able to work with a team to investigate production issues- Flexible with timing, shift can be from 8AM-5PM or 12PM-9PM. Willing to work on shifts on weekends every 4 weeks**Preferences**- 2+ years Hadoop ecosystem experience is desired- Streams (Kafka, Storm), or Hortonworks HDP, or Puppets/Chef - is a Big Plus**Why you will love this job**:- The chance to serve as a specialist in software and technology.- You will take an active role in technical mentoring within the team.- We provide stellar benefits from health to dental to paid time off and parental leave!**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce