As a member of the Support team, you will analyze, replicate and resolve reported customer issues of varying complexity. Provide written and verbal consultation to debug customer-related issues. Assess whether the bug is an external issue, a user issue, or requires a solution that will need to be developed by the product-supporting engineering department. Document all reported issues, individualized solutions, and product defects in the support call tracking system.**Skills required**:Strong troubleshooting and analytical skills. Programming/Support experience with Java is preferred. Operating system knowledge of Linux is strongly desired. Experience with several of the following: Eclipse, JMS, XML/XPATH, Web services, Networking, TCP/IP, HTTP, HTTPS, SSL, SOAP, REST, JSON, OSGI, APIs. Troubleshooting Java Applications for performance, memory leaks, and CPU usage would be a great plus. Practical experience with one or more Oracle/SQL servers/MySQL/Postgres is strongly desired. Enjoy working with people and a customer-driven attitude is critical. Bachelor's degree in Engineering/Computer Science or equivalent. Fluent English (intermediate-advanced is mandatory). Application servers such as Tomcat, and JBoss. Experience using DML language in SQL or MySQL. Knowledge of SSL certificates.**Good to have a skill set**:Knowledge of any one cloud provider AWS, GCP, Azure. Knowledge of Kubernetes k8s, Docker. Experience/Knowledge of Docker, Cloud Foundry, and PAAS will be a bonus.**Benefits**:Competitive Salary (above average) Continuous training on e-learning platforms. Home Office. Medical Insurance Plan. 10 Vacation days per year from day one with annual increments. Laptop for your work. New challenges and growth with USA teams.**Salary range**:$20,000 - $35,000 MXNTipo de puesto: Tiempo completoSalario: Hasta $35,000.00 al mesHorario:- Lunes a viernes- Turno de 8 horas