As a member of the Support team, you will analyze, replicate and resolve reported customer issues of varying complexity.
Provide written and verbal consultation to debug customer-related issues.
Assess whether the bug is an external issue, a user issue, or requires a solution that will need to be developed by the product-supporting engineering department.
Document all reported issues, individualized solutions, and product defects in the support call tracking system.
**Skills required**:Strong troubleshooting and analytical skills.
Programming/Support experience with Java is preferred.
Operating system knowledge of Linux is strongly desired.
Experience with several of the following: Eclipse, JMS, XML/XPATH, Web services, Networking, TCP/IP, HTTP, HTTPS, SSL, SOAP, REST, JSON, OSGI, APIs.
Troubleshooting Java Applications for performance, memory leaks, and CPU usage would be a great plus.
Practical experience with one or more Oracle/SQL servers/MySQL/Postgres is strongly desired.
Enjoy working with people and a customer-driven attitude is critical.
Bachelor's degree in Engineering/Computer Science or equivalent.
Fluent English (intermediate-advanced is mandatory).
Application servers such as Tomcat, and JBoss.
Experience using DML language in SQL or MySQL.
Knowledge of SSL certificates.
**Good to have a skill set**:Knowledge of any one cloud provider AWS, GCP, Azure.
Knowledge of Kubernetes k8s, Docker.
Experience/Knowledge of Docker, Cloud Foundry, and PAAS will be a bonus.
**Benefits**:Competitive Salary (above average) Continuous training on e-learning platforms.
Home Office.
Medical Insurance Plan.
10 Vacation days per year from day one with annual increments.
Laptop for your work.
New challenges and growth with USA teams.
**Salary range**:$20,000 - $35,000 MXNTipo de puesto: Tiempo completoSalario: Hasta $35,000.00 al mesHorario:- Lunes a viernes- Turno de 8 horas