Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
**General Job Description**:
Under general supervision perform the following activities:
- Dispatches couriers for pickups and deliveries ensuring maximum efficiencies and effectiveness in service.
- Monitors and evaluates route loads to ensure balance of workload, flexibility of workforce, reassignments, and to provide coverage in the event of breakdowns.
- Organizes pick-up/delivery requests for customers according to location and reroutes couriers when necessary.
- Handles all customer incoming calls on all pickup/delivery related matters.
- Communicates with station personnel or customers as to estimated time of arrival and other related questions or concerns.
- Remains knowledgeable on city geography and traffic flow so that directions to customer locations can be provided as needed.
- Maintains Station Ops. Manager updated regarding pertinent workforce and service conditions; provides service reliability and/or fleet adjustments.
- May be required to perform other duties as assigned
**Minimum Requirements**:
**Minimum Education**:
- Bachelor degree/Equivalent
- Proficiency in English (450 TOEIC points).
**Minimum Experience**:
- A minimum of eighteen (18) months as Courier or Service Agent within FEC.
**Minimum Required Skills**:
- Knowledge of city geography and traffic flow.
- Knowledge of FEC features of service.
- Must have a Valid Drivers License and good driving record.
- Good communications skills written and verbal.
- Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
- Basic English Skills.
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:
- 2020 Fortune's World Most Admired Companies (14th)
- 2019 Fortune's Best Places to Work (15th)
- 2019 Forbes's One of the "Best Employers for Diversity"
- 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.