LM040: In-House Service Agent
Job DetailsLocation: FXE-LAC/MXMTYA/MTYA Apodaca
Time Type: Full time
Posted On: 30+ Days Ago
Job Requisition ID: RC701098
End Date to Apply: November 29, 2024
Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
General Job Description: Under general supervision, perform the following activities:
Perform a variety of customer service and administrative In-House duties to support efficient clearance process; respond to customer needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; requires direct and indirect customer interface.Ensure customer information is properly documented and entered into the system on a timely basis.Type or otherwise prepare various operations and customer reports.Ensure all shipments are manifested; report any discrepancies to the responsible area.Audit all records and files as assigned to compile all necessary data.Handle customers with non-document packages in cage.Provide current package status updates and basic follow-up activity, monitor shipment movement, and interpret COSMOS global scan updates.May be required to perform other duties as assigned.Minimum Requirements: Minimum Education:
• High School Degree/Equivalent.
• Proficiency in English (450 TOEIC points).
Minimum Experience:
• Previous clerical or customer service experience in a service environment.
Minimum Required Skills:
• Average general office skills required including typing, filing, and computer programs.
• Good communication and human relations skills.
• Clear and articulate speaking voice.
• Clean cut and neat appearance.
• Ability to prioritize.
• Spoken and written fluency in English as well as local language.
• Ability to work various shifts.
Job Posting End Date: 2024-11-29
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