LM051: Retail Service Agent Apply at locations: FXE-LAC/MXTRCD/TRCD Gomez Palacio (Las Rosas)
Time Type: Full time
Posted on: Posted 3 Days Ago
Job Requisition ID: RC729198
Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company and is consistently recognized as a great place to work, a technology innovator, and one of the world's most admired and respected companies.
General Job Description: Advise and offer our products and services to customers to achieve the Organization's sales objectives, as well as the development of frequent customers and Credit. Perform a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface. Assist customers by tracing packages, answering questions regarding FEC products and services, and providing over-the-counter and over-the-phone service. Check packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment, and compliance with Customs documentation required at destination. Collaborate with the fulfillment of the budget, income/expenses, and support the optimization of the profitability of the branches. Responsible for opening and closing the branch, keeping the work area clean, and checking furniture and work supplies while respecting customer service times. Recognize new customers or additional business opportunities, offer suitable services and solutions, open new accounts, obtain additional shipments, and submit sales leads. Ensure an excellent customer experience by developing and providing adequate solutions to different types of customer problems. Follow commercial and administrative processes, communicating with involved areas. Responsible for safeguarding the values of the company and avoiding deviations, missing, and mishandling in the WSC. Request necessary supplies to carry out daily documentation and packaging of shipments. Minimum Requirements: Minimum Education: High School degree/Equivalent. Language: Proficiency in English. Minimum Experience: Two (2) years experience in customer service focused on sales. Knowledge in the management of cash and other values. Previous experience in a FedEx SCS Warehouse with a good knowledge of the operation and the requirements of its key customers. Minimum Required Skills: Ability to lift 75 lbs/34 kg and to maneuver packages weighing up to 150 lbs/68 kg with appropriate equipment. Accuracy & Attention to Detail. Planning & Organizing Skills. Interpersonal Skills. Problem Solving Skills. Ability to determine & coordinate sequences of tasks for self & others. Good interpretation skills with experience of translating customer-specific instructions into actual requirements. Good skills in using technology e.g. scanner/printer/intranet etc., with the ability to perform basic maintenance tasks. Good general office skills required including typing, filing, and computer literacy. Good communication and human relations skills. Clear and articulate speaking voice. Clean cut and neat appearance. Job Posting End Date: 2024-09-01
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