LM051: Retail Service AgentApply locations FXE-LAC/MXMLMB/MLMB Morelia Camelinas
Time Type: Full time
Posted On: Posted 24 Days Ago
Time Left to Apply: End Date: January 30, 2025 (30+ days left to apply)
Job Requisition ID: RC734416
Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:
2020 Fortune's World Most Admired Companies (14th)2019 Fortune's Best Places to Work (15th)2019 Forbes's One of the "Best Employers for Diversity"2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.General Job Description: Advise and offer our products and services to customers to achieve the Organization's sales objectives, as well as the development of frequent customers and Credit.
Performs a variety of over-the-counter customer service, administrative and clerical duties requiring direct and indirect customer interface.Assists customers by tracing packages, answering questions regarding FEC products and services, and providing over-the-counter service and over-the-phone service.Checks packages to ensure proper labelling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination.Collaborates with the fulfilment of the budget, income / expenses, in addition to supporting to optimize the profitability of the branches with the optimization of the resources.Responsible for opening and closing the branch, keeping the work area clean, checking the furniture and work supplies, and respecting customer service times.Recognizes new customers or additional business opportunities and offers the most suitable services and solutions, opens new accounts, obtains additional shipments and submits sales leads.Ensures an excellent customer experience by developing and providing adequate solutions to different types of customer problems.Follows commercial and administrative processes, communicating with the areas involved. Responsible for safeguarding the values of the company and avoid deviations, missing and mishandling in the WSC.Requests the necessary supplies to carry out the daily documentation and packaging of the shipments.Minimum Requirements: Minimum Education: High School degree/Equivalent.Language: Proficiency in English.Minimum Experience: Two (2) years experience in customer service focus on salesKnowledge in the management of cash and other valuesPrevious experience in a FedEx SCS Warehouse with a good knowledge of the operation and the requirements of its key customers.Minimum Required Skills: Ability to lift 75 lbs/34 kg and to maneuver packages weighing up to 150 lbs/68 kg with appropriate equipmentAccuracy & Attention to DetailPlanning & Organizing SkillsInterpersonal SkillsProblem Solving SkillsAbility to determine & co-ordinate sequences of tasks for self & othersGood interpretation skills with experience of translating customer specific instructions into actual requirementsGood skills in using technology e.g. scanner /printer / intranet etc with the ability to perform basic maintenance tasksGood general office skills required including typing, filing and computer literacyGood communication and human relations skillsClear and articulate speaking voiceClean cut and neat appearanceJob Posting End Date: 2025-01-30
#J-18808-Ljbffr