.Implica el contacto en línea y telefónico con clientes externos/internos dentro del área funcional y completar cualquier administración relacionada.General Job Description:Under general supervision, performs the following duties:- Responds to customer requests in a timely and efficient manner.- Prepares internal and external reports as needed.- Analyzes current trends/issues affecting customer satisfaction and provides feedback for improvement opportunities.- Provides immediate notifications to major accounts when their shipments experience delays or issues. Maintain ongoing communication until the issue is resolved.- Interacts with Sales Managers to identify the needs of the main accounts.- Accept calls as your own and ensure follow-up of customers seeking assistance from senior management.- Within established authorities, determines and authorizes solutions to solve customer problems.- Advises sales and operations on geopolitical or operational situations that may impact the service.- Communicates documentation requirements for customs clearance.- Maintains complete customer records/profiles for master accounts to anticipate their shipping needs and advise them on service updates/changes and initiates follow-up calls to ensure continued use of FedEx products and services.- Handles claims and complaints, escalating issues to more experienced team members when necessary.- You may be required to perform other tasks as assignedto you Minimum Requirements:Minimum level of education:- Completed high school or equivalent.- Proficiency in English: 450 TOEIC points.- Preferred foreign language knowledge (other than English)Minimum Experience:- Two (2) years of customer service-related experience in a serviceenvironment/industry Minimum Skills Required:- Extensive knowledge of FedExtracking systems- Interpersonalskills- Excellent verbal and writtencommunication skills- Ability to interact with senior management- Detailorientation- Proven ability to effectively negotiate sensitive customerissues- Teamworkskills- Microsoft Office and PC skills - Typing on PC (35 words per minute)- Problem-solvingskills- Ability to use mental reasoning or research to understand and solve problemsFedEx es ampliamente reconocida como una empresa de clase mundial. Nos sentimos honrados y orgullosos de ser reconocidos constantemente como un gran lugar para trabajar, un innovador en cuanto a tecnología y una de las empresas más admiradas y respetadas del mundo.FedEx es nombrada constantemente entre las marcas más valiosas y admiradas del mundo