"Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
Lead or senior levels of these positions may:
- Handle escalated or more complex issues,
- Coordinate team activities or those of agency contract staff,
- Support supervisor or manager activities,
- Support the design, review and implementation of processes and procedures."
**General job description**
Under limited supervision performs the following activities:
- Performs an advanced level of processing, coordinating, and obtaining customs clearance approval for import/export and transshipments of documents, packages, and merchandise in baggage or air freight.
- Prepares necessary customs forms to enable import, export, and transshipments procedures to take place in a timely, efficient, and effective manner for consignments arriving/departing via aircraft. Ex. Master Airway bills, cargo manifests and general declarations, invoices, and other related paperwork.
- Prepares forms detailing customs duties, tariffs, and taxes/V.A.T. fees to enable timely recovery of costs.
- Prepares international manifests to ensure responsive and efficient customs clearance are possible.
- Ensures station's full compliance with country customs and tax laws and are in line with FedEx policies, procedures, practices, and rules.
- Interfaces with customs officials and coordinates customs activities with internal operation employees.
- Contacts customers for additional information and to inform them on duties and taxes to be paid.
- Maintain all customs documentation well organized and properly filed.
- Performs sorting, baggage support at airport and station and retrieves air freight from carriers as required.
- Pulls copy of AWBS of overages to ensure adjustment.
- May be required to perform other duties as assigned.
**Minimum Requirements**:
**Minimum Education**:
- High School degree/Equivalent.
- Proficiency in English preferred.
**Minimum Experience**:
- Four (4) years' experience in international freight/cargo customs policies, procedures, rules and laws or 18 months experience as a Customs Agent.
- Knowledge of airport and customs clearance procedures preferred.
**Minimum Required Skills**:
- Personable and good written and verbal communication skills.
- Driver's license.
- General office skills and computer literate.
- CRT experience preferred.
- Ability to lift 50 lbs. and to maneuver any single package weighing up to 150 lbs. with appropriate equipment or the weight limit required according to current local labor regulations.
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:
- 2020 Fortune's World Most Admired Companies (14th)
- 2019 Fortune's Best Places to Work (15th)
- 2019 Forbes's One of the "Best Employers for Diversity"
- 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.