"Involves management responsibility for a team of people or a specific location(s) within
the business.
Teams may include contractors and all categories of employees: Operational,
Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy
Management.
Management responsibilities include disciplinary action up to and including
dismissal."
**General job description**:
- Selects, trains, supervises, evaluates, and motivates a subordinate staff which includes Service Agent, Sr. Service Agent, Courier/Handler, and Couriers to maintain an efficient and effective operation.
- Controls and effectively utilizes manpower through planning, organizing, and scheduling to minimize loss of time, working within the framework of the capital and operating budgets.
- Monitors station performance reports; performs in-house and vehicle package audits; and monitors package sort.
- Ensures compliance with applicable company policies and operating procedures.
- Monitors and verifies delivery records, courier pick manifests, billing documents, case sales recap, and petty cash reports.
- Ensures emergency support, safety procedure compliance, country labor law compliance, and any other management support necessary for the effective operation of the station.
- Coordinates ODA deliveries with outside Ground Agents.
- Provides subordinates with information on pay, benefits, company policies, practices, and all other Operations and personnel related issues.
**Minimum Requirements**:
**Minimum Education**:
- Two years (2) years College Degree/Equivalent.
- Proficiency in English (600 TOEIC points).
**Minimum Experience**:
- Five (5) years business experience, including two (2) years previous experience in the airline or transportation industry.
- Previous supervision/management experience in the service industry strongly preferred.
**Minimum Required Skills**:
- Excellent written and oral communication skills
- Strong human relations skills
- Must possess a Valid Drivers License with a good record
- Able to travel
- MAESTRO certification required
FedEx is widely acknowledged as a world-class company.
We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands.
Some of our recent awards include:
- 2020 Fortune's World Most Admired Companies (14th)
- 2019 Fortune's Best Places to Work (15th)
- 2019 Forbes's One of the "Best Employers for Diversity"
- 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.