Job Responsibilities:Customer Support, Quality Assurance & Support, Workforce Management, Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team), All front/back line CC processes, CE for Digital Platforms (FB, Twitter).Management Responsibilities:Involves management responsibility for a team of people or specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory, and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal.Qualifications:Interpersonal Skills, Written & Verbal Communication Skills, Planning & Organizing Skills, Presentation Skills, Leadership Skills. Two years University/College or equivalent. MAESTRO certification required. Language: Proficiency in English - A moderate level (3-5 years). Five years business experience including two years of Call Center Experience. Previous management or supervisory experience in a service environment strongly preferred. TOEIC 600 Pts.FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator, and one of the world's most admired and respected companies. FedEx is consistently named among the World's most valuable and admired brands.Awards:Some of our recent awards include:2020 Fortune's World Most Admired Companies (14th)2019 Fortune's Best Places to Work (15th)2019 Forbes's One of the "Best Employers for Diversity"2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.#J-18808-Ljbffr