Customer Support Responsibilities:
Oversee all representative activities, including coaching, calibration, and monitoring with the support of the QA team. Manage and support top accounts generating $15M in revenue and 40M pieces, including performance analysis for each client.
Management Responsibilities:
Involves management responsibility for a team or specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory, and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal.
Qualifications:
Planning & organizing skills, judgment & decision-making skills, leadership skills, project management skills, written & verbal communication skills. Two years of university/college or equivalent is required. Language proficiency in English (TOEIC 750 min). Call center knowledge/experience is preferred. Three years of management experience in a service environment is preferred.
Company Overview:
FedEx is widely acknowledged as a world-class company and consistently recognized as a great place to work, a technology innovator, and one of the world's most admired and respected companies.
Awards:
FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:
2020 Fortune's World Most Admired Companies (14th)2019 Fortune's Best Places to Work (15th)2019 Forbes's One of the "Best Employers for Diversity"2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
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