.This position will day to day interact with local air Carriers and different vendors partners through an effective communication and leadership to guarantee the highest service performance, and alignment with the agreed cost and service parameters. The AFC will take the responsibility of assisting with ad-hoc duties requested by the Transport Networks Development dpt, as well as clerical activities, but not limited to administration of documents, reports, while keeping them up to date and accurate. The AFC will assist supporting day to day GAF activities making sure customer's needs are aligned with service purchased, while continue pursuing to exceed customer service expectations, through a constructive and professional relationships with carriers & agents that allow GAF network perform as designed while also bring opportunities of improvement and expansion.Key skills and qualifications:1. 5 years minimum of experience interacting with Airlines in Imports and Exports operations at warehouse, airport ramps operations.2. Strong leadership and customer service skills are essential for this role.3. Excellent English/Spanish and effective communication skills, both verbal and written, are an essential for this role.4. Excellent computer skills in MS Office (Word, Excel, Outlook) and database analysis.5. The ability to work under pressure, multi-task, problem solving, organize and prioritizeworkload in order to meet numerous deadlines is essential for this role.6. Strong analytical skills and familiar with airfreight, trucking, and airport operator (warehousehandling) rates.7. Able to interact positively and effectively with co-workers, vendors, customers, OperationalSupervisors and Management1.Daily interaction with assigned FedEx ramps, air carriers, trucking companies, airport handling agents, customs brokers, and selective customers.2. Daily monitor and coordination with business partners. Identify and work service failures with vendors for continuous service improvement in regular basis (weekly, monthly, etc).3. Measure airlines/vendor/carriers service performance.4. Pro-actively engage in all issues that will impact service and follow through to completion5. Execution and coordination of tactical and contingency plans to minimize supply chaindisruption.6. Maintain service at the highest performance across the GAF network through capacity management.7. Oversee and monitor booking process between FedEx and airlines/carriers/vendors.8. Coordinate routing and capacity distribution with FedEx ramps.9. Prepares export documentation in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required for export10. Communicate and interact daily with airlines, vendors, trucking companies, customers, warehouse contacts, sales representatives and overseas offices as necessary.11. Provide assistance to the invoice reconciliation dept. as needed.12