This position will day to day interact with local air Carriers and different vendors partners through an effective communication and leadership to guarantee the highest service performance, and alignment with the agreed cost and service parameters.
The AFC will take the responsibility of assisting with ad-hoc duties requested by the Transport Networks Development dpt, as well as clerical activities, but not limited to administration of documents, reports, while keeping them up to date and accurate.
The AFC will assist supporting day to day GAF activities making sure customer's needs are aligned with service purchased, while continue pursuing to exceed customer service expectations, through a constructive and professional relationships with carriers & agents that allow GAF network perform as designed while also bring opportunities of improvement and expansion.
Key skills and qualifications:
1.
5 years minimum of experience interacting with Airlines in Imports and Exports operations at warehouse, airport ramps operations.
2.
Strong leadership and customer service skills are essential for this role.
3.
Excellent English/Spanish and effective communication skills, both verbal and written, are an essential for this role.
4.
Excellent computer skills in MS Office (Word, Excel, Outlook) and database analysis.
5.
The ability to work under pressure, multi-task, problem solving, organize and prioritize
workload in order to meet numerous deadlines is essential for this role.
6.
Strong analytical skills and familiar with airfreight, trucking, and airport operator (warehouse
handling) rates.
7.
Able to interact positively and effectively with co-workers, vendors, customers, Operational
Supervisors and Management
1.Daily interaction with assigned FedEx ramps, air carriers, trucking companies, airport handling agents, customs brokers, and selective customers.
2.
Daily monitor and coordination with business partners.
Identify and work service failures with vendors for continuous service improvement in regular basis (weekly, monthly, etc).
3.
Measure airlines/vendor/carriers service performance.
4.
Pro-actively engage in all issues that will impact service and follow through to completion
5.
Execution and coordination of tactical and contingency plans to minimize supply chain
disruption.
6.
Maintain service at the highest performance across the GAF network through capacity management.
7.
Oversee and monitor booking process between FedEx and airlines/carriers/vendors.
8.
Coordinate routing and capacity distribution with FedEx ramps.
9.
Prepares export documentation in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required for export
10.
Communicate and interact daily with airlines, vendors, trucking companies, customers, warehouse contacts, sales representatives and overseas offices as necessary.
11.
Provide assistance to the invoice reconciliation dept.
as needed.
12.
Verify weights and dimensions of cargo, keeping records of discrepancies identified.
13.
Handle requirements for any special shipment (dangerous or controlled goods) and ensure that the proper export-controlled permits and licenses needed are included.
14.
Validate DG acceptance and limitations with the carriers/airlines/vendors/trucking
15.
Identify and address any service issues with the respective airline/carrier/vendor.
16.
Manage and negotiate carriers Ad-hoc / Spot rates, requests.
17.
Work closely with FedEx operations teams to ensure all CLH required processes (pre-alerts, security, Customs procedures, CLASS, VISA, etc) are executed accordingly.
18.
Perform CLH flight schedules reviews with FedEx ramp operations teams.
19.
Support the development of SOPs as needed.
20.
Assist other regional departments and customers when requested by Regional Office.
21.
Support GAF/GPN network expansion in collaboration with other regions 22.
Audit operational processes and data entered in FedEx systems, ensuring accuracy completion and compliance.
23.
Ensure proper transitioning of customer to operations in line with customer requirements and internal procedures.
Comprehensive customer onboarding 24.
Implement recommendations for improved efficiency, accuracy and cost savings.
25.
Communicates regularly with customer in regard to customer's shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
1.
University Degree or equivalent professional background in International Trade, Industrial, Engineering, Logistic or Transportation Engineering, or other similar business areas related.
2.
English and Spanish communication skills, both verbal and written, are an essential for this role.
Additional languages are a plus
3.
Advance computer skills in MS Office (Word, Excel, Outlook).
4.
Strong organizational a