Req ID:416238
Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide
**Coordinate Local End-User Support**
- Manage Local On-Site Support teams, by giving them priorities and ensuring daily performance
- Follow backlog for incidents & service requests, report progress to End-Users and track root cause analysis
- Monitor performance & escalate major local issues
- Act as "Remote Hands", for IS&T pre-defined simple activities
- Anticipate incidents and drive problem management
- Ensure Local Assets (PCs, Telephones, other IS&T equipment's,) are properly managed
- Follow ICQ requirements & support business in ICQ controls
**Drive Local Infrastructure Projects**
- Identify need for local Infrastructure projects, and raise demand to Regional Operation Manager or Local Business Partner
- Follow project management process from demand to execution
- Deliver projects as per Quality/Cost/Date under End to End Project Manager's leadership
- Relay central communications for end user training / tutorials
**Be key local contact for any operational IS&T topic**
- Consolidate feedbacks & requirements from users, and escalate within organization when relevant (Regional Local Operations: Business Partners)
- Support the change management efforts for implementation of policy changes, projects and/or transformation to the Alstom end-users or local infrastructure environment
- Follow site KPIs (performance, assets, infrastructure budget, ) and manage action plans to ensure good performance
- Be a local relay for central teams (information gathering / local communications /)
- Formalize description of local infrastructure (Site ADD/ID card for instance) and maintain documentation up-to-date
**Required Profile**:
- Experience of 5-7 years in IT support or service desk
- Good communication, stakeholder management and people management skills
- Good level of English allowing fluid communication & collaboration with central IT teams
- Demonstrates strong overall understanding of mainstream IT systems, hardware, software and practices in order to effectively implement and support IT and end-user community
- Should have sound understanding and relevant experience in managing ITIL processes and framework
- Ability and flexibility to adapt to change, including shifting and competing priorities
- Demonstrate a strong customer, quality, cost and delivery focus
- Demonstrate collaborative & resilient work approach
Alstom is a global company where our people vision and values embrace Diversity and Inclusion (D&I). Wherever we operate and across all our businesses, we want to create an inclusive culture in which diversity is welcomed and appreciated. By bringing together people from diverse backgrounds and giving everyone the opportunity to contribute with their knowledge, skills, experiences and perspectives, we also generate value for Alstom and its stakeholders.
Employment at Alstom is based solely on a person's merit and qualifications directly related to professional competence. Alstom does not discriminate against any employee or applicant because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
It is Alstom's policy to comply with all applicable national, state and local laws pertaining to non-discrimination and equal opportunity. The Company's Equal Employment Opportunity (EEO) policy, as well as its affirmative action obligations, includes the full and complete support of the Company. Because it's just the right thing to do. We hope you think so, too.
**Job Segment**:Operations Manager, Change Management, Project Manager, Operations, Management, Technology
