.Expedia Group brands power global travel for everyone, everywhere.
We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners.
Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join Us?To shape the future of travel, people must come first.
Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.
We`re building a more open world.
Join us.Lodging Service Associate - Spanish/English SupportIntroduction to the team:Expedia Product & Technology builds innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees.
A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences for the traveler and our partners that drive loyalty and customer satisfaction.Expedia Group is currently looking for motivated individuals who have an obsession for customer satisfaction to join our Service & Operations team.
In this position, you will focus on resolving requests submitted by hotels and internal teams.
Also, you can be supporting the onboarding process of new hotel partners.
Dedicated and conscientious when dealing with partners and travelers, you will work closely with other departments to ensure the best resolution.In this role, you will:Utilize advanced customer service skills and collaborate with cross-functional teams to address customer inquiries.
Escalate issues as necessary to resolve complaints and complex problems through various support channels, including live chat, inbound and outbound calls, and email/case management.Use strong problem-solving abilities to provide accurate responses with a positive approach and service behavior.Respond to inquiries or requests in inventory management, data entry, including calling partners to resolve current and future issues.Building and updating products.Collaborate with internal teams to respond to critical & elaborate hotel partner issues.Proactively call out systemic issues and process gaps to leads/seniors.Handle financial transaction support (disputes, questions, etc.)
to partners across multiple account models when required.Administer accounting related processes, including accounts payable inquiries from lodging partners when required.Promote valuable services such as assisting hotel partners to self-serve.Perform additional tasks associated with test & learns, content or process improvement as assigned