.Bachelor's degree.- 5+ years of relevant work experience in account or relationship management, small business logistics, or retail/vendor/supplier management.- 5+ years of progressive responsibility in program or project management in transportation, logistics, operations or related field.- Demonstrated skills at building relationships.- Demonstrated ability to work in a fast-paced, deadline-oriented work environment.- Good English & Spanish written and verbal communication skills.- Strong presentation skills.- Strong negotiation skills.Job summaryEqual parts advisor and operating partner, Amazon's team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses during a transformational time. The Business Coach finds and executes value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business. As trusted advisors, Business Coaches work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around cornersto identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are setup for success. Business Coaches partner with our DSP owners as they launch and scale their business in one of the fastest growing industries in the world.As a Business Coach, you will partner with DSP owners assigned to delivery stations. The Business Coach will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. A Business Coach will collaborate with an integrated internal team of Station Operations Managers, Program Managers, and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. Business Coaches support owners by removing obstacles and improving financial, operational, and safety practices at the network level. A Business Coach will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.Key job responsibilitiesOn a daily basis, Business Coaches are responsible for:- Supporting owners as they onboard to the program and prepare to launch.- Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.- Coordinating Business and Financial Health Reviews to discuss business performance and new opportunities, as well as to provide benchmarking data and insights.- Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.- Willingness to travel (20%)
