Responsible for execution of Customer Service, Logistics and Maintenance of POS and VISITS (mainly coolers) (CD storage, order cycle management, distribution, reverse logistics and maintenance) of Red Bull Mexico, ensuring the highest standards of excellence, efficiency and effectiveness in the execution of the supply at the market. Making continuous improvements in operations and relationships with customers.
Regularly review logístical network based on business development to ensure planned sales can be executed without constraints. Responsible to build and intensify the relationship with the planning department that ensure proper collaboration and business insights when it comes to logístical capacity planning.
Standardize and streamline processes according to global standards making sure that the department works with transparent, efficient and effective processes.
RESPONSIBILITIES Areas that play to your strengths
All the responsibilities we'll trust you with:
**LOGISTICS AND QUALITY RELATED ACTIVITIES**
3PL Management and keep in permanent contact with all service providers in terms of SLA's, contractual obligations and KPI's.
Plan and manage the logistic capacities and related resources for the distribution of the items.
Responsible for logistic budget planning, efficient use of the resource and logistic costs monitoring. Implement cost saving programs.
Ensure and retain the right balance between service levels and related costs incurred.
Responsible for the management and control of assets, Management of internal and external maintenance (management of third parties), spare parts Management, Customer Service Management (with focus on Visits), Refurbishment of Coolers, Implementation and management of Workshops
Act as first point of contact towards the internal customers, for all issues related to the order to deliver process and quality topics.
Ensure compliance to the Red Bull quality standards for all POS/VISIT
Ensure product is handled during the full Supply Chain under local control in line with Global Quality standard (traceability, transport and storage).
**PROCESSES, SYSTEMS AND MISCELLANEOUS**
Responsible for the entire ordering process for VISITs (Coolers and promotional material), including events and services.
Support in providing required documentation and reporting during Internal and External Audits (Inventories, Orders, Invoices, etc).
Maintain Systems and Database integrity.
Document and updated of local processes.
Usage of standard reporting. Recommend improvements in current reporting. Standardize local specific reporting. Recommend improvement based on the reporting.
EXPERIENCE Your areas of knowledge and expertise
that matter most for this role:
- Minimum 4 years' experience in POS / VISITS Operations and Logistics disciplines in a multinational environment.
- Deep understanding of the logistics market and its players with the ability to effectively leverage previous work experience in managing multiple logistics providers.
- Advanced English
- Good negotiation skills.
- Strong project management skills with full appreciation of the 'big picture', without losing sight of the detail and with the commitment to deliver quality results.
- Strong team player; driven, ambitious whilst 'inclusive' in approach.
- Fully Process oriented with a holistic view of processes and experience in change management projects.
- Relationship builder with excellent communication and interpersonal skills.
- Solution, Quality and Service oriented.
- Proven ability to run analysis from multiple sources, providing reliable and valuable outputs.
- Good skills in all MS products (Excel, Word, Power Point) is a must, Access is a plus.
- Knowledge of SAP R/3, SAP APO and BI is a plus.