**Company Summary**
Role Summary
As a critical team member, you will analyze operational data, identify trends, and recommend process improvements.
Here, you will utilize your data analysis, problem-solving, and operations management expertise to drive cost reduction, enhance productivity, and improve customer satisfaction.
You will be working directly with the operations teams to oversee all the processes in the supply chain of the customer, from the factory to the final customer.
From conducting root cause analysis to developing KPI dashboards, your skills will contribute to streamlining our operations and achieving operational excellence!
**Duties and Responsibilities**
- Analyze data of in-place procedures to find ways to improve operations
- Obtain and analyze shipping quotes from various carriers and logistics providers.
- Take charge of the shipping processes, generate RFP (Request for Proposal) documents, and communicate effectively with customers to ensure smooth daily operations.
- Evaluate and recommend improvements to the shipping quote process.
- Coordinate and monitor shipping activities to ensure timely and accurate delivery of products.
- Track and manage shipping schedules, providing real-time updates to relevant stakeholders.
- Maintain accurate records, reports, and documentation related to operations.
- Updating databases with logistics data (rates, carriers, order numbers, tracking numbers, etc.)
- Identify bottlenecks, inefficiencies, or other areas of concern and propose solutions to streamline operations and enhance overall performance using insights.
- Be responsible for the Claims Management process: Investigate and resolve shipping-related claims promptly and efficiently. Verifies data and processing requirements and makes corrections as necessary.
- Collaborate with carriers and internal teams to address and mitigate the impact of claims.
- Shipping and Fulfillment Audit: Perform comprehensive audits of shipping and fulfillment processes to identify areas for improvement. Analyze data and metrics to enhance efficiency and reduce operational costs.
- Leverage data to develop custom analytics/reporting tools using business intelligence tools
- Ensure clean and accurate reporting flows directly to leadership and upper management.
- Investigate inventory discrepancies: Conduct regular inventory audits to identify and resolve discrepancies, collaborate with warehouse teams to implement corrective actions, and improve inventory accuracy.
**Skills and Qualifications**
- Being familiar with International Shipping & Logistics datasets is a bonus
- Consulting and project management skills
- Mathematical skills to process complex calculations
- In-depth knowledge of distribution and shipping methods
- Strong analytical skills to interpret data and metrics
- Problem-solving skills to take quick and decisive action when the supply chain breaks down
- Strong multitasking and time management skills
- Consistent track record of being able to work independently and proactively engage in tasks with mínimal direction
**Requirements**:
- 7+ years of experience in the Logistics Industry or related industry as an operations analyst in an operation or research analyst role or a related position
- English, strong verbal and written communication skills
- Bachelor's degree in Finance, Supply Chain Management, Industrial Engineering, or related field required.
- Proficient with Excel and other analytics tools and database management
- Organized and detail-oriented, focusing on accuracy and precision.
- Resume - English and Spanish
- Submit a Cover Letter in English
**Benefits**
- Hybrid Remote/Office Work Environment
- Opportunity to self-manage your schedules
- Competitive salaries
- Career development plan
- Paid training.
**Salary**: From $21,000.00 per month
Application Question(s):
- What is your Excel level? Intermediate or advanced?
**Education**:
- Bachelor's (required)
**Experience**:
- Logistics Industry or related industry: 7 years (required)
- Data analysis: 3 years (required)
**Language**:
- English (required)
Work Location: Hybrid remote in 22046, Tijuana, BC