Job Title:
- Logistics Representative Specialist- Location:
- Santiago de Querétaro, Mexico- Category:
- Administration Support & Operations- Experience:
- Mid Senior**Job Description**:
**We're proud to say we've been named one of "Super Empresas Expansión 2024 Top Companies"**
Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our Customer Service Department based out of Juriquilla, Qro office.
**English fluency is a must**
**Shift availability**:
- Morning shift : 6 am to 3pm - Monday to Friday (weekends alternate)***:
- Evening shift: 3 pm to 11pm - Monday to Friday (weekends alternate)**
**- Night shift: 11 pm to 7 am - Monday to Friday (weekends alternate)**
**Responsibilities**:
- Build expert and dynamic knowledge of company products and services.
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to build a lasting relationship.
- Provide track and trace updates for the shipments.
- Continually update customers as to the status of each order as required and solve customer-specific freight issues.
- Entering, updating and processing customer orders on various interfaces.
- Ensure & confirm pickup and delivery appointments for drivers.
- Coordinating with other departments to clear customs paperwork.
- Follow established procedures for processing bills.
- Perform duties as assigned by the Customer Service Representative.
**Requirements**:
- Fluency in English and Spanish is a must
- **+3 years of experience** as Customer Service in transportation field
- College diploma or university degree.
- Ability to solve problems and alleviate conflicts or escalate tactfully.
- Strong time-management with an ability to prioritize and multi-task.
- Proficient in Microsoft office, with aptitude to learn new software and systems.
**Benefits**
- We offer competitive career growth
- Pay package
- Savings fund
- Health benefits
- Food coupons
- Christmas bonus.
- We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you'll be given support and room to develop your own strategies. If this sounds like what you're looking for, then we might be the place for you._
