.Job Title:Logistics Representative SpecialistLocation:Santiago de Querétaro, MexicoCategory:Administration Support & OperationsExperience:Mid SeniorJob DescriptionWe're proud to say we've been named one of "Super Empresas Expansión 2024 Top Companies"Charger Logistics is a world-class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods, and HAZMAT cargo.Charger Logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies. We are currently expanding and looking to add a motivated individual to our customer service department based out of the Juriquilla, Qro office.** English fluency is a must **** Shift availability:- Morning shift : 6 am to 3 pm - Monday to Friday (weekends alternate)- Evening shift: 3 pm to 11 pm - Monday to Friday (weekends alternate)- Night shift: 11 pm to 7 am - Monday to Friday (weekends alternate)Responsibilities:Build expert and dynamic knowledge of company products and services.Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to build a lasting relationship.Provide track and trace updates for shipments.Continually update customers as to the status of each order as required and solve customer-specific freight issues.Entering, updating, and processing customer orders on various interfaces.Ensure & confirm pickup and delivery appointments for drivers.Coordinating with other departments to clear customs paperwork.Follow established procedures for processing bills.Perform duties as assigned by the Customer Service Representative.RequirementsFluency in English and Spanish is a must.+3 years of experience as Customer Service in the transportation field.College diploma or university degree.Effective communication and customer support skills.Ability to solve problems and alleviate conflicts or escalate tactfully.Strong time-management with an ability to prioritize and multi-task.Proficient in Microsoft Office, with aptitude to learn new software and systems.BenefitsWe offer competitive career growth.Law benefits.Pay package.Savings fund.Health benefits.Food coupons.Christmas bonus.Life insurance.In Charger Logistics, we care about giving equal opportunities to each candidate and employee; we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.We invest time and support in you to provide the room to learn, grow, and work your way up
