.**PRIMARY JOB ACCOUNTABILITIES**- Freight Covered Every Day (Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures)- Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)- Carrier Relationship (Productive carrier relationship development, AP Discrepancy resolution, cover loads, handling and management of difficult situations, etc.)- Financial Procedures and Operating Metrics (Detention management, research/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.)**ESSENTIAL FUNCTIONS AND TASKS**:- Review and correct in-bound shipment data integrity, i.E. ISD- Leverages knowledge and understanding of Modes, Rates, Weights, Volumes, Pallets, Class etc. based on Customer's shipping requirements- Verify shipment suitability, e.G. weight, size, product, special shipping requirements and make necessary adjustments- Verify order readiness for shipments and change mode selection when necessary.- Execute SPT and/or Shipment Planning when required- Optimize Customer Orders into shipments in the most cost-effective way (SPT and/or Shipment Planning)- Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization- In the event automatic carrier assignment fails, utilize the tools available, e.G. the Freight Allocation Module, to select the appropriate carrier for the load.- Secure appropriate capacity for load- Leverage carrier relationship to influence capacity awards during tight markets- Negotiate Spot-Rate Contracts for contracted carriers with whom the account does not normally do business.- Initiate Carrier Contract process with Strategic Development when no other carrier is available to meet capacity needs.- Communicate and gain approval for expedite shipments or any rate exceeding account specific benchmark threshold.- Utilize the Transportation Management System (TMS) to its fullest potential in order to facilitate the life cycle of an order- Carrier Relationship Management- Establish and maintain effective relationships with carriers contracted to the account as well as other carriers operating in your geographical region- Communicate On-Time Service and other Carrier Performance to management and/or carrier contact as directed