**About The Role**
This logistics specialist in our Monterrey Center of Excellence maximizes the use of our transportation management system to provide excellent service to our clients in the US.
Uber Freight is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will lead transportation functions to ensure accurate, timely delivery of products in the most efficient and cost-effective manner all while providing excellent customer service to our customers.
- Use the Transportation Management System (TMS) to its fullest potential in order to facilitate the life cycle of an order
- Exceed customer on time pick-up and delivery expectations
- Establish and maintain effective relationships with carriers contracted to the account as well as other carriers operating in your geographical region
- Review and correct inbound shipment data integrity, i.e. ISD
- Proactive analysis to prevent service failures
- Proactively develop, recommend and implement cost savings and/or service improvement programs in support of the transportation strategy
- Professional and timely communications
- Identify patterns with shipper, receiver, and carrier performance and recommend actions for improvement
- Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make a determination; make adjustments in TMS; and, respond to Accounting to deny or approve the additional funds, etc.)
- Train new customer and vendor users on the TMS, demonstrating knowledge of customer business practices and workflow
- Upload and maintain current customer benchmark rates in TMS, OCA or SRG
**Basic Qualifications**
- High school diploma or GED equivalent
- 1-2 years of related experience
**Preferred Qualifications**
- Bachelor's degree in Transportation Logistics or Supply Chain Management
- Knowledge of the Freight Industry
- Reporting and Analytics (Ability to run BI reports; validate information; understand reports, offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
- Knowledge of Microsoft and/or Google Tools
**Experience**: Required
- 1 year(s): 1 Year Minimum of Logistics Experience
**Education**: Required
- Bachelor or better
**Skills**: Required
- Bilingual English/Spanish