**ABOUT THE ROLE**Uber Freight is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate management of day-to-day aspects of booking, shipping, tracking, and billing on import, export, and US domestic shipments while negotiating competitive rates for those shipments while providing excellent customer service to our customers.**WHAT THE CANDIDATE WILL DO**- Secure capacity for loads.- Leverage carrier communication to influence capacity awards during tight markets. Determine eligibility for additional non-committed freight to be awarded to internal brokerage services.- Contact carrier to obtain status of load-tendered; continue monitoring theshipment for on-time pick-up, transit, delivered, empty.- Update load status in system, e.G., loaded, pick-up, delivery, empty, etc.- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary.- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.- Correspond with customer and carrier regarding detention information.- Communicate and gain approval for expedite shipments.- Train customer users on the TMS, leveraging knowledge of customer business practices and workflow- Negotiate with carrier and customer for spot shipments- Lead training sessions for Carrier Contacts as necessary on Carrier Portal- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement- Demonstrate ownership of assigned segments of business.- Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization- Set-up new Receivers, vendors, and suppliers- Assist in onboarding process to operations- Create SOPs and IOPs**BASIC QUALIFICATIONS**- 1 year related experience.- Negotiation skills.- Bachelor's degree- Advanced Spanish and English written, oral, and presentation communication skills.**PREFERRED QUALIFICATIONS**- Knowledge of Freight Industry- Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas.- 0 - 1 Years of customer service experience
