**About the Role**
Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or Logistics. Our specialists will manage transportation functions to ensure accurate management of day-to-day aspects of booking, shipping, tracking, and billing on import, export, and US domestic shipments while negotiating competitive rates for those shipments while providing excellent customer service to our customers.
- Secure capacity for loads
- Leverage carrier communication to influence capacity awards during tight markets. Determine eligibility for additional non-committed freight to be awarded to internal brokerage services
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
- Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.
- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
- Correspond with customer and carrier regarding detention information
- Communicate and gain approval for expedite shipments
- Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
- Negotiate with carrier and customer for spot shipments
- Lead training sessions for Carrier Contacts as necessary on Carrier Portal
- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
- Demonstrate ownership of assigned segments of business.
- Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization
- Set-up new Receivers, vendors, and suppliers
- Assist in onboarding process to operations
- Create SOPs and IOPs
**Basic Qualifications**
- 1-2 years related experience
- Negotiation skills
- Bachelor's degree
- Advanced Spanish and English written, oral, and presentation communication skills
**Preferred Qualifications**
- Knowledge of Freight Industry
- Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
- 0 - 1 year of customer service experience