Job Summary:
The Loss Drafts Senior Associate is responsible for facilitating achievement of service level agreements by mentoring peers, reviewing, verifying and processing complex insurance-related documentation and updating system of record as required.
Key Responsibilities:
- Process multiple insurance-related documentation queues by reviewing and verifying complex data, resolving exceptions and updating clients' systems of record to ensure accuracy and completeness of database information
- Facilitate success of insurance operations team by resolving basic escalated issues and guiding peers on best practices to increase effectiveness and efficiency of processing functions
- Deliver on service level agreements by completing high volume of data entry and processing multiple insurance-related documentation queues quickly and accurately to meet department quality and productivity standards
- Develop and enhance insurance operations skills and knowledge by participating in cross-training and taking personal initiative for learning additional procedures to support multiple workflows and assist with complex, critical and time-sensitive processes
- Optimize individual performance and development by setting work-related goals, tracking personal achievements, soliciting feedback and collaborating with management to report on success and identify actionable improvement strategies
- Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
- Perform data entry to keep logs, records and files up-to-date and readily accessible
Supervisory Responsibilities:
This job does not have supervisory duties
Preferred Qualifications:
Education and Experience
- High school diploma or equivalent experience
- 1-2 years of experience
Certificates, Licenses, Registrations
- None
Functional Skills
- Ability to follow established procedures to complete high-volume of processing tasks
- Working knowledge of Microsoft Outlook, Word and Excel
- Ability to mentor peers by sharing knowledge and providing advice and assistance
- Evaluate basic problems to identify possible solutions and escalate issues when necessary
- Ability to communicate effectively both verbally and written
- Ability to follow established guidelines to focus on details and complete tasks attentively and thoroughly; utilize established procedures to guide decision-making
Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.