Job Description Primary Purpose:Responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewinginspections, working loss draft queues and evaluating exceptions. Support borrowers and contractors by providing detailed information onhow to progress a claim file; de-escalate calls and process complaints; handle disbursement of claim funds.Essential Duties and Responsibilities:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentionedbelow. Specific activities may change from time to time.L Follow standard procedural guidelines for performing tasksl Respond to written and verbal customer requests, inquiries in a timely and professional mannerl Validate documents pertaining to claiml Order and review inspection resultsl Request claim funds when applicablel Update records and note systemBuild customer service knowledge by taking initiative for learning additional processes, queues and client specific procedures tosupport customer in secondary areas and provide comprehensive, well informed responses to inquiriesll Provide assistance and back up as needed to meet client requirements and SLA'sl Handle other duties/projects based on business needsl Ability to work in fast paced environmentl Able to meet and maintain production standards, non processing time, quality, and attendance guidelinesl May verify claim check depositsl May process draws/draw approvalsl May assist with cross training inbound representatives on borrower follow up queuel May deal with Workforce Management chat monitoringl May process payee header requests for claim checksl May help with fraud affidavit review and submittall May assist in help desk chatsJOB REQUIREMENTSMinimum Skills and Competencies:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions.L High school diploma or general education degree (GED)l Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)l Must possess effective verbal and written communication skillsl Sound analytical skillsl Solid work quality, accuracy and proficiencyDesired Skills:L Bilingual skills, both written and verbal, highly desirablel Mortgage Lending Call Center specific experiencel 1+ years of experience in a Call Center