Luxury Training Coordinator
As a Luxury Training Coordinator, you are responsible for identifying and providing training to internal customers to deliver an excellent staff experience. A Luxury Training Coordinator will also be required to assist departments in achieving training objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Provide quality training to internal customers.
- Design, organize and monitor training.
- Adhere to in-house training plan.
- Identify training and development needs systematically throughout the hotel in conjunction with Line Managers/Head of Department, HR Manager, and Training Manager.
- Assist Line Manager/Head of Department in achieving training objectives and review on a monthly basis.
- Audit and provide feedback on FORBES standards and CONRAD Luxury/Brand standards.
- Coordinate Excellence/Quality committees.
- Ensure new employees have received departmental and legal training.
- Involvement in External Practice Programs
- Support and assistance in internal events for team members.
**What are we looking for?**
A Luxury Training Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in HR/training
- Bachelor's degree in human resources or similar
- Positive attitude
- Good communication and people skills
- Committed to delivering a high level of customer service, both internally and externally
- Knowledge of Luxury Service Standards
- Flexibility to respond to a range of different work situations
- Proactive
- Excellent writing and spelling
- Good command of Office programs and digital platforms
- Intermediate-Advanced English
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!