M&S Engagement Manager- Standards and Process- Lead the deployment of M&S process/standards/organizational changes in a given perimeter and provide support and counsel to business functions- Define the Bonus calculation rules and ensure implementation locally- Ensure Health and Safety standards in respectedCustomer Relationship Management- Identify customers needs and concerns and define th e pluri-annual CRM roadmap to support M&S business ambitions- Manage deployment of all CRM modules in line with business priorities- Identify with Stakeholder metrics to be tracked and design dashboard accordingly- Develop the change management plan and supervise the implementationBuilding a better M&S Workforce- Detect employee's relevant skills to help move the company ahead- Analyze local workforce (competency, jobs,training) and identify employee needs/concerns & recommend qualitative/quantitative actions to support the business ambitions- Measure impact of an action plan, and/or organizational changes and provide recommendations to stakeholders- Steer the activity and propose action plan to close any deviation- Animate your M&S networkLearning and people development- Identify and put in place the right training to close competency gap and measure its impact vs business ambitions- Manage the M&S and customers training center when present locally- Put in place the training to develop employees towards reaching the business ambitions.- Favor/ease collaboration between marketing and sales teamsKEY EXPERIENCES IN:- Proven experience as key account manager- Proven experience in sales and providing solutions based on customer needs- Demonstrated strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels- Proven experience is multi-tasking several accounts- Proven ability to communicate with client leaders of all levels (C-level down to entry-level support roles)- Experienced with Salesforce "Engage"GET YOU STARTED: GET YOU STARTED IN YOUR JOB: GET YOU GOING: CAREER PATH: