Appointment Setting Specialist - Client: Roofing Industry
Department: Boutique Client
Employment Type: Freelance
Location: LatAm - Mexico
Reporting To: Client via Magic
Compensation: $5.00 / hour
Description About the Client: Our client is a leading roofing company in Michigan specializing in residential and commercial roofing services. Known for their commitment to quality craftsmanship and customer service, they provide comprehensive roofing solutions including repairs, replacements, and installations, with a strong focus on customer satisfaction and seamless project management.
Why this role exists: We're seeking a dedicated Appointment Setting Specialist to manage incoming leads and schedule meetings efficiently. This role is crucial for maintaining a steady flow of appointments and ensuring effective communication between potential clients and the roofing team.
The Impact you'll make: Lead ManagementHandle incoming leads professionallyConvert inquiries into scheduled appointmentsMaintain detailed lead trackingFollow up with potential clientsEnsure timely response to all inquiries Appointment SchedulingCoordinate and schedule client meetingsManage calendar effectivelySend meeting confirmationsHandle schedule changesMaintain an organized booking system CommunicationProvide professional phone interactionRespond to client inquiriesMaintain clear communication recordsEnsure accurate information relayDocument client requirements Record KeepingTrack all communications in ExcelMaintain updated contact recordsDocument appointment detailsMonitor scheduling patternsGenerate activity reportsSkills, Knowledge and Expertise Required:2+ years of appointment setting or call center experience1+ years of remote work experience2+ years of customer service experience1+ years of experience with Excel and calendar managementProven track record of phone communicationFluent English proficiency (spoken and written)Experience handling high-volume callsStrong metrics-driven backgroundWFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcamBack-up computer and internet connectionQuiet, dedicated workspace at home Your Superpowers:Excellent verbal communicationStrong organization skillsAttention to detailProfessional phone mannerSelf-motivationTime managementInitiative-taking abilityReliable work ethic You should apply if…You excel in phone communicationYou're highly organizedYou work well independentlyYou maintain consistent performanceYou have a professional demeanorYou're detail-orientedYou're comfortable with metricsYou thrive in a structured environment What to expect... Work Setup:Remote positionMust have a reliable internet connection and a quiet workspaceRequired to provide own computer with Intel Core i5 or something similar or higher operating system Working Hours:Monday to Friday, 8 AM to 4 PM EST (Eastern Standard Time)40 hours per week Compensation:$5 per hourNo benefits package included
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