The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
**Responsibilities**:
- Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
- Drive Root Cause Analysis (RCA) post restoration of service
- Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
- Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
- Provide technical/strategic direction and act as advisor/coach to lower level analysts
- Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
- Contribute to technical direction and strategic decisions
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
**Qualifications**:
- 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
- Ability to communicate technical concepts to non-technical audience
- Ability to work with virtual and in-person teams, and work under pressure or to a deadline
- Experience in a Financial Services or large complex and/or global environment preferred
- Effective written and verbal communication skills
- Effective analytic/diagnostic skills
**Education**:
- Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
La posición C12 dentro del soporte técnico Mainframe / Unisys debe de tener conocimiento y experiência en la plataforma desde el punto de vista software & hardware. Debe de tener deseable una experiência e gestión de equipos/management y experiência en Unisys.
Estaría más enfocado en configuración, monitoreo, instalación de Unisys. Seguimiento a los cambios y poder tener conocimiento en los procesos de administración de cambios.
Actividades y experiência:
- Experiência en Soporte de sistemas de TI/Unisys/Mainframe que puede incluir tareas tales como instalación, configuración, monitoreo, resolución de problemas y reparación. Instala y actualiza el software del sistema como MCP, Tape Manager, Monitoring & Tuning
- Tecnología de replicación basada en almacenamiento, así como experiência en la entrega de soluciones de productos de almacenamiento.
- Apoyar las actividades de recuperación ante desastres según sea necesario
- Responsable de la instalación y el mantenimiento en sitio de sistemas que incluyen hardware, software y productos de red, así como sistemas operativos.
- Inglés intermedio - Avanzado.
- Unisys / Mainframe.
- Competencias: Trabajo en equipo, Trabajo bajo presión, Liderazgo.
- Lic. O experiência equivalente
Zona de trabajo y esquema:
Hibrido 3 presencial 2 home office
CDMX o Monterrey
- **Job Family Group**:
Technology
- **Job Family**:
Infrastructure
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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