Maintenance Superintendent Location: Mexico City
Time Type: Full time
Posted On: 2 days ago
Job Requisition ID: R0635533
Customer Relationship Management
• Responsible for customer satisfaction due to the quality of service and meticulous communication.
• Responsible for the safety and performance of equipment.
• Responsible for the sale of service repairs.
• Responsible for the amount of sales leads, their quality, and further processing.
• Responsible for resolving customer complaints regarding service quality.
• Responsible for resolving customer complaints regarding billing related to maintenance work.
Service Operations
• Responsible for the safety of end-users, the workplace, and technicians.
• Responsible for delivering service according to service contract requirements, time constraints, and KONE's quality standards and local regulations.
• Responsible for controlling operational costs on-site and CMII.
• Responsible for the sale of call outs and service repairs.
• Responsible for the content and value of available inventory.
• Responsible for managing inspection visits by a designated institution and subsequent action points.
• Validates the service contract with technical conditions together with the seller.
• Responsible for supporting the maintenance of external equipment that will be part of LIS.
• Responsible for assisting KC3 in resolving conflicts in the allocation of technical call outs (priorities).
• Responsible for resolving and closing outstanding call outs and responding to stalled equipment and/or safety issues.
• Responsible for reducing call outs in their region.
• Responsible for checking invoices for call out service repairs that are not automatically billed.
• Responsible for the timely completion of scheduled maintenance visits.
• Responsible for planning scheduled maintenance and optimizing routes.
• Responsible for conducting audits on-site.
• Responsible for investigating accidents and following company policy regarding evidence control and internal reporting.
• Responsible for authorizing and controlling overtime.
People Management/Leadership
• Responsible for the performance of assigned technicians.
• Responsible for motivating and developing the competencies of maintenance technicians.
• Responsible for establishing and monitoring performance objectives for technicians.
• Responsible for communication with their technicians.
• Responsible for managing absence, backups, and planning call outs for technicians.
• Responsible for validating the technician's time data before it goes to payroll.
• Responsible for assigning equipment to the technician and balancing the workload of technicians.
• Responsible for defining the capacity needs for technicians and for the recruitment and selection process for technicians.
• Responsible for defining, authorizing replacements, managing the technician's tools, service vans, mobile phone/PDA, and other instruments.
At KONE, we believe that our employees are the key to success. We take pride in the employment conditions we offer, which contribute to the engagement and motivation of our employees. We have an open and informal culture where employees work together with respect for one another, striving to achieve the best results. This helps us make KONE a 'great place to work'. We support personal growth and offer various opportunities to develop your career within KONE.
#J-18808-Ljbffr
