.Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. _Are you ready to make your next career move to join our team as a **Maintenance Supervisor **in Acapulco?A Maintenance Supervisor manage and control the field service operations in his area, according to the service contract requirements, the company policies and the KONE processes.**_Responsibilities include, but are not limited to: _**Customer relationship management- Accountable for customer satisfaction through quality of service and precise communication- Accountable for equipment safety and performance- Accountable for selling service repairs- Accountable for the sales lead volume, quality, and further processing of sales leads- Accountable for resolving customer service quality complaints- Accountable for resolving customers invoicing complaints related to maintenance operationsService operations- Accountable for the end-users, the sites and the technicians safety- Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations- Accountable for the control of the field operations costs and CMII- Accountable for callouts and service repairs sales- Responsible for proximity stock content & value- Accountable for managing the third party inspections visits and follow-up actions- Validates the service contract technical terms with the salesperson- Accountable for supporting the maintenance of any foreign equipment coming into the LIS base- Responsible for helping the KC3 solving technician callout assignment conflicts (priorities)- Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues- Accountable for reducing the callouts in his area- Accountable for reviewing callout and service repairs invoices that are not automatically invoiced- Accountable for the timely completion of the planned maintenance visits- Accountable for the planned maintenance scheduling and optimized routing- Responsible for performing site audits- Responsible for investigating accidents and following company policy on evidence custody and internal reporting